Privacy Policy

1. Introduction

Welcome to Forge Housing. This Privacy Policy applies to our website and our mobile application. It explains how we collect, use, handle, and protect your personal and sensitive user data when you explore lands, manage housing projects, make payments, and interact with our platform.

2. Information We Collect

We collect the following personal and sensitive user data to provide our services:

• Account Information: Name, email address, phone number, and profile details when you register.
• Project & Design Preferences: Data regarding the lands you explore, designs you save, and housing projects you manage.
• Device & Usage Data: Information about how you access our app and website, including device identifiers and crash logs for diagnostics.

3. How We Use Your Information

We use the collected information strictly for the following purposes:

• Provide, operate, and maintain core platform functionality across web and mobile interfaces.
• Process transactions securely and send related notifications about your payments.
• Personalize your experience by recommending suitable lands and architectural designs.
• Improve application performance, troubleshoot issues, and ensure platform stability.
• Communicate with you regarding account updates, support requests, and service announcements.

4. Sharing Your Information

We do not sell your personal data. We only share information with trusted third-party service providers who assist us in operating our platform, such as payment gateways and cloud hosting services. These third parties are bound by strict confidentiality and security agreements and are only permitted to use your data to provide services to us.

5. Secure Data Handling

We implement robust, industry-standard security measures to protect your data. All personal and sensitive user data is encrypted in transit using HTTPS/TLS and encrypted at rest on our secure servers. While we strive to protect your data, no electronic storage method is 100% secure.

6. Data Retention and Deletion

We retain your personal data only for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Requesting Data Deletion:You have the right to request the deletion of your personal data at any time. You can initiate an account and data deletion request directly within the Forge Housing mobile app (Settings > Delete Account), from your web profile, or by contacting our support team at info@zoeforge.com. Upon receiving a valid request, we will permanently delete your personal information within 30 days, subject to legal retention requirements.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer at:
info@zoeforge.com